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Privacy Policy

Version 1.2 · Effective Oct 31, 2026

All Legal & Policies

SDNXT PRIVACY POLICY

Last updated: 31 October 2026

SDNXT ("we", "us" or "our") is operated by SD EDU PTY LTD (ACN 689 705 075, ABN 81 689 705 075), based in Western Australia, Australia.

SDNXT operates sdnxt.app and the SDNXT applications for iPhone, iPad and Android. SDNXT is a social networking and professional consultation platform that enables users to connect with friends and communities, follow other users, join groups, publish content, exchange messages, make voice and video calls, participate in live streams, and access professional services from education agents, migration agents, counsellors and institutions.

This Privacy Policy explains what personal information we collect, how we use and protect it, when we share it, and the rights and choices available to you.

For questions, requests or concerns regarding this policy, please contact us at admin@sdnxt.app.

1. INFORMATION WE COLLECT

We collect the following categories of information when you use SDNXT.

1.1 Account Information

When you register, we collect your name, email address, phone number, country, date of birth and password. Passwords are securely hashed and are never stored in plain text.

1.2 Profile Information

We collect the information you choose to include in your profile, such as your profile photograph, cover photograph, biography and other profile details.

1.3 User-Generated Content

We collect content you create, upload or share through SDNXT, including posts, comments, messages, voice notes, group conversations, Stories, live streams, photographs, videos and other attachments.

Uploaded content is processed through our infrastructure where necessary. This may include video compression, thumbnail and preview generation, and extracting text from PDF documents for the content safety checks described in Section 2.

1.4 Social Connections

We collect information about your social interactions, including the users you follow, your friends, and the groups you join or create.

1.5 Messages, Calls and Live Streams

We collect the content of messages you send through individual and group conversations, together with relevant metadata relating to voice calls, video calls and live streams, including participants, timestamps and duration.

Real-time audio and video communications are processed through our video infrastructure provider, Agora. SDNXT does not routinely record voice calls, video calls or live streams.

An exception applies when a user reports a live stream. In such cases, still images of the reported live stream may be attached to the report for moderation purposes. Further details are provided in Section 1.13.

On iPhone, incoming and outgoing calls made through SDNXT may appear in the iOS Phone application's Recents list. Apple may synchronise this information across your Apple devices, depending on your device settings. You can manage or delete this information through the Phone application.

1.6 Payments and Payouts

If you purchase coins, send gifts or receive payouts as a counsellor, agent or institution, we or our payment providers collect the information necessary to process these transactions.

This may include payment details, bank account information, payout details and transaction history.

SDNXT does not directly store complete payment card numbers. Card payments made through sdnxt.app are processed by Stripe, while local banking transactions and payouts in Bhutan are handled through our banking payment partner.

1.7 In-App Purchases

Coins purchased through the SDNXT mobile applications are processed by Apple App Store or Google Play. Apple and Google handle the payment transactions, and SDNXT does not receive your card or payment account details.

We receive the transaction information required to verify purchases and credit the correct number of coins to your account. This includes:

Each SDNXT account is assigned a randomly generated purchase identifier, which is passed to the relevant app store when a purchase is made. This identifier does not contain personally identifiable information.

1.8 Identity Verification for Cash-Outs

Before processing your first cash-out, we require identity verification. You may be asked to provide a photograph of one of the following documents:

We also collect the corresponding identification document number.

An authorised member of our team compares the submitted document with the name and date of birth registered on your SDNXT account.

Identity document photographs are stored securely and are accessible only to authorised staff responsible for identity verification. Document numbers are stored in a protected format, with only the last four digits visible.

We do not require a selfie as part of this verification process.

Identity document photographs are retained while your account remains active and are deleted when your account is permanently deleted. We may retain the verification decision and associated records where necessary for legal, financial, security or compliance purposes.

1.9 Professional Account Verification

Counsellor, education agent, migration agent and institution accounts must complete verification before accepting paid services through SDNXT.

Education agents, migration agents and institutions may be required to provide:

Counsellors may be required to provide:

This information is used to verify professional accounts and maintain the integrity of the platform.

1.10 Security and Login Information

We collect technical and security information associated with your account, including IP addresses, device and browser information, and login timestamps.

This information allows you to review your login activity and helps us identify suspicious access or potential security threats.

If you enable two-factor authentication or a passkey, we store the relevant security credentials required to support these features. Biometric information, such as fingerprints or facial recognition data, remains on your device and is not received or stored by SDNXT.

We also maintain records of your acceptance of our Terms of Service and Privacy Policy, including the document version, acceptance timestamp, IP address, device information and application version.

1.11 Communications and Reports

When you contact our support team, submit feedback or report content or another user, we retain the information you provide, together with relevant correspondence and records relating to the matter.

1.12 Live Stream Reports

When you report a live stream, the SDNXT application or website captures a still image of the live stream as displayed on your screen at the time of reporting.

Where multiple people are broadcasting in the same live session, one still image may be captured for each broadcaster, up to a maximum of four images.

Your own camera feed is not included in these images.

These images are securely stored on our servers and are accessible only to authorised SDNXT moderation personnel. They are deleted 90 days after the relevant report has been closed.

If an image cannot be captured, your report will still be submitted and reviewed without the image.

1.13 Blocked Users

We maintain a record of users you have blocked so that we can enforce your blocking preferences and prevent those users from contacting or interacting with you in ways restricted by our platform.

Further details are available in our Community Guidelines.

1.14 Platform Activity and Engagement

We collect information about how you interact with SDNXT, including:

We use this information to personalise and rank content in your feed and improve your overall experience.

Depending on your settings and the features you use, other users may also be able to see your online status and whether you have read their messages.

1.15 Device Permissions

SDNXT may request access to certain device features when you use the application. These permissions support the platform's functionality and may include notifications, camera, microphone, photos and location.

You can decline these permissions or change them at any time through your device settings. Some features may not work without the relevant permissions.

We use these permissions as follows:

1.16 Push Notifications

If you enable notifications, we store a device notification token to deliver alerts relating to your account and activity.

These notifications may include new messages, incoming calls, comments, gifts and live streams.

Notifications are delivered through Google Firebase Cloud Messaging and Apple's Push Notification service. Notification content, such as information about who sent you a message, may pass through these services to reach your device.

You can disable notifications through the SDNXT application or your device settings.

1.17 Crash and Error Reports

If the SDNXT application experiences a crash or technical error, diagnostic information may be sent to our crash-reporting provider, Sentry, to help us identify and resolve technical issues.

This information may include the error details, application version, device model, operating system and recent application activity preceding the error.

These reports are not linked to your name or email address. Passwords, authentication tokens, payment information and bank details are removed before diagnostic reports are transmitted.

1.18 Cookies and Similar Technologies

We use cookies and similar technologies to support platform functionality, security and advertising. Further details are provided in Section 4.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes.

2.1 Providing and Operating SDNXT

To create and manage accounts, display personalised feeds, publish and distribute content, deliver messages, facilitate voice and video calls, operate live streams, manage groups and process payments and payouts.

2.2 Platform Safety and Security

To verify accounts, investigate reports, detect fraudulent activities, prevent abuse, protect users and enforce our Terms of Service and Community Guidelines.

For the purpose of reviewing reports involving live streams, authorised members of our moderation team may observe a live stream without appearing in its viewer list. Where necessary, moderators may intervene or terminate a live stream that violates our platform rules.

2.3 Automated Content Safety Checks

New posts and Stories are automatically checked for potentially prohibited or harmful content before they become visible to other users.

For these checks, the following information may be submitted to OpenAI's moderation service:

The moderation service provides a safety assessment based on the submitted content.

Content assessed as clearly acceptable may be published automatically. Content requiring further assessment is held for review by an authorised member of our moderation team.

Automated moderation assessments do not independently determine account suspensions, restrictions or other account-level enforcement decisions.

2.4 Personalising Your Experience

To organise and rank content in your feed based on your interests, engagement and activity on SDNXT.

2.5 Communications and Notifications

To send account-related notifications, security alerts, service announcements and important updates.

We may also send product-related or promotional emails where permitted by applicable law and subject to your communication preferences.

2.6 Service Improvement

To analyse platform usage, identify technical issues, improve performance and develop new features and services.

2.7 Advertising

To support the operation of SDNXT through advertising displayed on sdnxt.app, including advertising delivered through Google AdSense.

Further information is available in Section 4.

3. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We share personal information only where necessary for the operation of SDNXT, the delivery of services, legal compliance or the protection of users.

3.1 Other SDNXT Users

Certain information is visible to other users depending on your account settings, privacy choices and the nature of the feature you use.

For example, public posts, profile information and content you choose to share may be visible to other users.

During live streams, other participants may see your comments, gifts and position among the top gifters.

If you subscribe to a creator's Space, a Member badge may appear alongside your comments on that creator's posts and live streams.

3.2 Service Providers

We work with trusted third-party providers that process information on our behalf to deliver and maintain SDNXT services.

These providers are permitted to process information only for the purposes for which they are engaged and subject to applicable contractual and legal obligations.

Our service providers include:

3.3 Apple and Google

When you purchase coins through our mobile applications, Apple App Store or Google Play processes the transaction under its own terms and privacy policy.

SDNXT receives the transaction information necessary to verify the purchase and credit your account.

3.4 Legal and Regulatory Authorities

We may disclose information to law enforcement agencies, regulators, courts or other authorised parties where required by applicable law, legal process or a legitimate need to protect the rights, safety or property of SDNXT, our users or the public.

4. COOKIES AND ADVERTISING

SDNXT uses cookies and similar technologies for the following purposes:

If you access SDNXT from the European Economic Area, the United Kingdom or Switzerland, we request your consent before using cookies for personalised advertising, where required by applicable law.

You may withdraw or change your advertising consent through the cookie consent banner.

You can also manage cookies through your browser settings and manage personalised advertising preferences directly through Google:

https://adssettings.google.com

5. DATA RETENTION

We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this Privacy Policy.

Where appropriate, information may be retained for additional periods to comply with legal, tax and accounting obligations, particularly in relation to payment and payout records, resolve disputes, investigate security incidents and enforce our agreements.

Stories and other temporary content are removed from normal display after their applicable expiry period. However, copies may be retained temporarily where necessary for safety, moderation or operational purposes.

Still images attached to live stream reports are deleted 90 days after the relevant report has been closed.

Account Deletion

When you request account deletion, your account enters a scheduled deletion period of 30 days. During this period, you may restore your account by signing in again.

After the 30-day period, your account is permanently deleted, subject to any information we are legally required or otherwise permitted to retain.

Further details about the deletion process and information retained are available on our Account Deletion page.

6. YOUR RIGHTS AND CHOICES

Depending on your location and applicable privacy laws, you may have the right to:

You can update much of your personal information directly through your SDNXT profile and account settings.

Deleting Your Account

You can request account deletion directly through the application:

Settings → Security → Delete Account

Please refer to our Account Deletion page for further information.

Submitting Privacy Requests

For requests relating to access, correction, deletion or other privacy rights, contact us at:

admin@sdnxt.app

We will review and respond to your request within a reasonable period, in accordance with applicable privacy laws. We may need to verify your identity before processing certain requests.

Privacy Complaints

If you have concerns about how we collect, use or handle your personal information, please contact us first at admin@sdnxt.app.

If you are located in Australia and are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

https://www.oaic.gov.au

If you are located in the European Economic Area or the United Kingdom, you may also lodge a complaint with your relevant local data protection authority.

7. SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Our security measures include:

Access to personal information is limited to authorised personnel and service providers who require it to perform their responsibilities.

Although we take reasonable steps to protect your information, no electronic storage system or internet transmission method can be guaranteed to be completely secure.

8. CHILDREN'S PRIVACY

SDNXT is not intended for children under the age of 16.

We do not knowingly collect personal information from individuals under 16. Users must provide their date of birth during registration, and accounts belonging to individuals under 16 cannot be created.

Users aged 16 and 17 are subject to additional restrictions. They cannot:

These restrictions are intended to provide additional safeguards for younger users.

For further information, please refer to our Child Safety Standards.

If you believe that a child under 16 has provided personal information to SDNXT, please contact us at admin@sdnxt.app so that we can investigate and take appropriate action.

9. INTERNATIONAL USERS AND DATA TRANSFERS

SDNXT is a global platform that connects users across different countries. As a result, your personal information may be transferred to, stored in or processed in countries outside your country of residence.

Our primary infrastructure and data storage arrangements include:

Other service providers, including OpenAI, Google Firebase, Apple and Agora, may process information in the United States and other countries, depending on their infrastructure and service arrangements.

Where required by applicable privacy laws, we take appropriate measures and rely on recognised safeguards to protect personal information transferred internationally.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our services, technology, business operations or legal obligations.

Where material changes are made, we will notify users and, where required, request renewed acceptance of the updated policy.

SDNXT maintains records of accepted legal document versions and their corresponding acceptance dates.

The Last updated date displayed at the beginning of this policy indicates the date of the most recent revision.

We encourage users to review this Privacy Policy periodically to remain informed about how their information is handled.

11. CONTACT US

If you have any questions, privacy requests, complaints or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

SD EDU PTY LTD

Operating SDNXT

Email: admin@sdnxt.app

Website: https://sdnxt.app

Australia


Version history
v1.2 · Effective Oct 31, 2026 Current
v1.1 · Effective Oct 5, 2026 Archived
v1.0 · Effective Aug 8, 2026 Archived