Help & FAQ

SD-NXT is a marketplace that connects students with verified education agents, migration agents, independent counselors, and institutions — all in one platform, with booking, video consultations, and secure payments built in.

Browse verified counselors, agents, or institutions, pick an open slot on their calendar, and complete checkout. Once your payment is confirmed, you'll get a booking confirmation with a link to join the video consultation at the scheduled time.

Checkout is powered by Stripe. You'll see the platform fee clearly before you pay, and your card details are processed directly by Stripe's PCI-DSS compliant systems — they are never stored on our servers.

Payouts are calculated automatically every week from your paid bookings, minus the Stripe processing fee. You can download a CSV or PDF statement for any week from your Earnings page once it's marked paid.

Register and select your role (education agent, migration agent, counselor, or institution), then complete your profile with the requested verification details. Our admin team reviews every new provider before they can appear on the platform and accept bookings.

Once your booking is confirmed, a video call link becomes available on your booking page at the scheduled time. No separate app or download is needed — it runs right in your browser.

On the login page, click "Forgot your password?" and enter your email. We'll send you a link to set a new one.

Not yet — native iOS and Android apps are on our roadmap. In the meantime, SD-NXT is fully responsive and works well on your phone's browser, so you can book, message, and manage payments on the go.

Reach out to our support team and we'll help you directly.