Help & FAQ
Answers to common questions about booking, payments, and getting verified on SD-NXT.
SD-NXT is a marketplace that connects students with verified education agents, migration agents, independent counselors, and institutions — all in one platform, with booking, video consultations, and secure payments built in.
Browse verified counselors, agents, or institutions, pick an open slot on their calendar, and complete checkout. Once your payment is confirmed, you'll get a booking confirmation with a link to join the video consultation at the scheduled time.
Checkout is in USD for most students, processed securely through Stripe — you'll see the platform fee clearly before you pay, and your card details are never stored on our servers. Students booking from Bhutan pay in BTN through RMA instead, since international cards aren't always practical there.
Payouts are calculated automatically every week from your paid bookings, minus the Stripe processing fee. You can download a CSV or PDF statement for any week from your Earnings page once it's marked paid.
Register and select your role (education agent, migration agent, counselor, or institution), then complete your profile with the requested verification details. Our admin team reviews every new provider before they can appear on the platform and accept bookings.
Once your booking is confirmed, a "Join" button becomes available on your booking page right when your session opens, and disappears once it ends — no confusion about when to show up. It runs right in your browser, with notes you and your provider can both add during or after the call.
Yes — once your session ends, you can leave a 1–5 star rating. It's limited to one rating per session, and it feeds into that provider's average rating shown on their profile, so future students know what to expect.
On the login page, click "Forgot your password?" and enter your email. We'll send you a link to set a new one.
The SD-NXT mobile app is currently in development for iOS and Android, with the same booking, video call, and payment features as the website. It's not yet published to the App Store or Google Play — in the meantime, the website works great on your phone's browser, so you can book, message, and manage payments on the go.
Reach out to our support team and we'll help you directly.